FAQ's

What does La Pampa Polo do?

La Pampa Polo is the polo equipment company that was formerly part of pampeano. La Pampa Polo, inspiredby South America’s rich heritage of unrivalled horsemanship, is a global supplier of polo equipment for both the patron and the professional.

What payment methods can I use?

lapampapolo.com can accept the following method of payment for purchases

-Paypal

-Visa Credit Card

-Visa Debit

-Visa Electron

-Mastercard Credit Card

-Mastercard Debit Card

-Maestro UK (ex Switch)

Will my details be secure?

La Pampa Polo ensures that your details are secure, please see our Terms and Conditions for more information. No financial details are stored.

How long will my delivery take?

We have three delivery rates available to choose from.

1)Next working day (if order placed by 13 noon GMT)

2)Premium first class for receipt of goods within three working days

3)Our standard complimentary dispatch for a 3-5 working day delivery service.

Please be aware that orders received after 12:00 noon GMT cannot be dispatched until the following working day

All of our items under 2kg are sent Via Royal Mail; all other items are sent through a door to door courier of our choice. When choosing a delivery method, please consider having your item delivered to your work place especially if this is a large parcel and will require a signature.

How much will it cost to delivery my item?

-Standard UK shipping charges are £2.95

-Premium UK shipping charges are £4.95

-Next Working Day UK shipping charges are £7.95

-Standard Europe shipping charges are £8.50

-Premium Europe shipping charges are £14.95

-Standard Rest of World shipping charges are £14.95

-Premium Rest of World shipping charges are £29

-Standard Remote Rest of World shipping charges are £49

-Premium Remote Rest of World shipping charge £99

-All non-EU private customers are eligible for the UK VAT deduction – please contact customer.services@pampeano.co.uk for further assistance.

I live outside the United Kingdom. Can I still order from La Pampa Polo?

Absolutely, lapampapolo.com offers worldwide shipping!

What if I buy the incorrect size, can I exchange the item?

Of course, please don’t worry, just send the item back to us in its unused condition as well as a cover note, and a return address and we will exchange for another size/design as required.

If you are looking to exchange an item that has been personalised, please send it back to us enclosed with a cheque for £20.00 (payable to pampeano) so we may re-personalise that section, this payment can also be made over the phone with a member of customer services team who can be reached on 01865 773 320.

Our return address is:

La Pampa Polo Returns

8 Nuffield Park

Ledgers Close

Oxford

OX4 6JS

I've bought the item as a gift, can I still exchange?

Absolutely! If the item has been bought as a gift and it is the wrong size or the recipient would prefer a different design, provided that the product is in an unused condition just post it back to us with your name, address, telephone number and details of the item you would like to swap for.

How do I receive a refund?

La Pampa Polo are only able to offer a full refund if the item is returned to us with the original packaging within 2 weeks of you receiving the item. If the time exceeds this, we can offer you a credit note.

My item is personalised, can I still return it?

Our returns policy does not apply to personalised products, so please do double check all information is correct, errors in the personalisation details on your part will be your responsibility and the personalised product cannot be returned to La Pampa Polo for a refund. If personalised products are faulty, we will of course meet our obligations under the Consumer Guarantees Act to provide a remedy.

I need help making a purchase, do you have a personal shopper service?

Please call our La Pampa Polo customer services on 01865 77 33 20 where one of our customer service team members will be more than willing to help you choose that perfect gift.

How do I know what belt size I need?

To ensure you get the correct length on your pampeano polo belt, please take a look at the belt you currently wear and measure from the start of the leather located at the buckle end to the hole you use the most. Then increase of decrease this measurement to the nearest multiple of 5.

For example if your measurement was 96cm, you would require a 95 cm belt.

What do the sizes mean?

All of pampeano Argentinian polo belts are measured in centimetres, starting with the leather at the buckle to the middle hole. pampeano polo belt measurements are based on our customer wearing the belts on their hips. You will find a much bigger range of pampeano polo belts here

How do I care for my Polo Belt?

pampeano’s Argentinian belts have been carefully hand-crafted in South America, by our very own highly skilled artisans using only the finest hand selected Argentinian leather. The buttery rich tanned leather is personally inspected for any imperfections, before purchase to ensure that your exquisite polo belt is nothing short of perfection once it has been finely stitched and delivered to your door.

Like all leather goods, this is a natural product so we have detailed below how to maintain your pampeano polo belt.

The first step to keeping your handmade leather belt looking as good as new is to ensure you definitely have the right size, high quality leather warms and softens when worn and subtly moulds to your shape, if the belt is too small and/or fastened too tightly this may potentially stretch the leather. Maintain the richness of the handpicked leather by nourishing the belt with high quality leather conditioner intermittently; apply only a small amount to a cloth and rub into the leather and using a separate cloth, buff the belt until the conditioner has been absorbed.

Please try and keep your polo belt dry, if it does get wet, gently blot with a towel and leave to air dry on a flat surface.

The vibrant handwoven pampa diamonds on our polo belts consist of a high density waxed saddlery threads, they are easy to clean and are robust. The threads can be cleaned by using a non-coloured sponge and soapy water to scrub across the width of the belt following the direction of the stitching, then by using a damp cloth you can remove the excess soap and gently towel dry as soon as possible.

If a thread has snagged, don’t fear. They are extremely hardwearing but if a thread has come loose, simply tuck the end of the thread under the threads neighbouring and fix in place using a clear strong glue, ensure the thread is tucked in on the back of belt to ensure this is undetectable.

I need to talk to someone from La Pampa Polo

Please give us a call on 01865 773320, email us at customer.services@pampeano.co.uk or fill in a web enquiry on our contact page and a member of customer services will come back to you.